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Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Paired Odor Foundations

Paired Odor Foundations # 1 ( this is the follow on class for Paired Problem Solving) Can also be taken for students looking to build skills for dogs on odor

Description:

4-week Online Class
Course is designed to build and enhance foundation skills for the Nose Work/Scent Work Sport Dog. Whether experienced or just started on odor dogs will greatly benefit from the weekly exercises. The fun exercises will not only build skills but enhance hunt drive and increase motivation. Dogs will gain confidence and critical problem-solving skills, dogs that have a tendency to range for excessive amount before solving will over the 4-week course learn to solve problems quicker, with ranging less.
Skills that the course will address directly and indirectly are items such as.
  • Ranging far and long
  • Air Scenting to Detailing
  • Detailing
  • Working channeling odor
  • Driving to source
  • Introduction of Inaccessible to accessible hides
  • Using the wind/air currents to source
This class is part of a series that will continue every 4 weeks with new exercises working on specific skills.
Working spot students will be required to upload videos to YouTube and then submit links of the videos for review.
Online class has two portions.
Part 1 Review of Videos
Part 2 Weekly lesson objectives with homework assignments
Historically there has been excellent discussions in class that has been very beneficial for the group.
Each class will be recorded, recording link and class slides will be provided to working and audit spot students.

Special Note:

  • 4 week class
  • Start Date : 20 September 2023
  • End Date : 11 October 2023
  • Class Time: 8:00 PM EST
  • Audit Spot: $87
register now

Wicked Primary Sourcing

Description:

Class designed to build intensity and maximize potential of hunt behavior in your young in the sport Nose Work Scent Work dog.  Dogs will be searching for primary and must have completed one of Tony’s previous primary classes. Class will involve exteriors, containers, vehicles, and interiors. Multiple Class objectives to include but not limited to; developing the mindset of the dog when in doubt use their olfactory capabilities! Lots of playing on expectations to build intensity and problem solving skills!

Special Note:

  • 4 Week Online Class
  • Start Date: 16 Aug 2023
  • End Date: 6 Sep 2023
  • Class Time: 6-7 PM EST
  • Audit Spot: $70
register now

Paired Problem Solving

Description:

4 Week online class that is set up for dog that just went through Intro to odor. Unique challenges will be presented to the dogs that are designed to develop skills that are not only critical for success in the future but critical to prevent issues in the future. Tapping into the instinctual drives through the class exercises not only is hunt drive being developed but tenacity to drive to source.
This will build that Magical we “gotta “follow our nose no matter what our expectations are or are not!

Class is also great for Dogs that have lost some drive and need so spark or motivation built back into the game for them. Dog must be on odor. 

Special Note:

  • 4 week class
  • Start Date : 20 September 2023
  • End Date : 11 October 2023
  • Class Time: 7:00 PM EST
  • Audit Spot: $87
register now

Introduction to Odor

Description:

Class designed to transition from hunting primary to introduction of target odor. Will capitalize on instinctual drives of the canine. The canine will be imprinted on target odor(s) using techniques (classical conditioning) that the K9 will not actually have to learn anything and will be conditioned on target odor(s) via scent association through pairing. Class is based on methods Tony has used for 35+ years for Military and Law Enforcement K9s. Working spots will be given weekly assignments to be completed, and videoed. Working spots will receive video review provided directly to the handler and video review live in class. Working spots must have completed hunting for primary class from Tony.
Audit Spots will receive the weekly slides which have all the exercises. They will also receive the link of the recorded class. 

Special Note:

  • 6 week class
  • Start Date : 20 September 2023
  • End Date : 25 October 2023
  • Class Time: 6:00 PM EST
  • Audit Spot: $125
register now